Terms and Conditions

 PLEASE READ CAREFULLY BEFORE BOOKING YOUR TRIP WITH HEY GIRL GETAWAY / PARTNERS

The following terms and conditions apply to any services booked with HEY GIRL GETAWAY (‘HGG’) / STATED PARTNERS. By booking a trip with HEY GIRL GETAWAY you (hereinafter referred to as, “you” “your” or “traveler”) acknowledge that you (i) are 18 years of age or older, (ii) understand and accept these terms and conditions (the “Terms and Conditions”) and (iii) are entering into a contractual relationship with HEY GIRL GETAWAY. 

HEY GIRL GETAWAY ROLE

HEY GIRL GETAWAY acts as a group travel planning company only. We are not a travel agent or a tour operator. We do not run the stated excursions but arrange the experiences on behalf of the client with partnered local guides and tour operators. HEY GIRL GETAWAY is only responsible for trip hosts hired by HEY GIRL GETAWAY we do not own, operate, manage or control independent service providers and will not be responsible for their acts or omissions. HEY GIRL GETAWAY’s role is to only arrange services between the client and stated local tour operators, hotels, restaurants, and excursions. We are not responsible for any of the scheduled tours. Nor do we have any authority to make any warranty or changes to tours unless stated otherwise. By booking with us you understand that your legal recourse is against the specific provider and not HEY GIRL GETAWAY. HEY GIRL GETAWAY only acts as a travel advisor. 

PRICE POLICY; TRIP DEPOSIT; INVOICING; FULL PAYMENTS

All trip prices are as stated on The HEY GIRL GETAWAY website at the time of booking and do not include airfare. Trips are priced per person unless stated otherwise. Prior to booking, prices are subject to change without notice.  If you are using our payment plan option, you must submit a non-refundable, non-transferable, per person deposit at the time of booking. The deposit reserves your space for the designated trip. The balance is to be settled directly with HEY GIRL GETAWAY. 

Making any deposit payments to HEY GIRL GETAWAY and partners indicates that you have read and accepted the Terms and Conditions.  Once your deposit has been received and processed by HEY GIRL GETAWAY or our partners website you will receive confirmation of your booking by email. HEY GIRL GETAWAY may send you an additional email with the payment terms and details of the trip. Each traveler is responsible for verifying the information and notifying HEY GIRL GETAWAY of any discrepancies or errors.  If there is an error HEY GIRL GETAWAY will send a revised invoice to reflect the correct pricing. HEY GIRL GETAWAY may cancel your booking if final payment is not received by the due date. Final payment is usually due between 1-2 months before the start of the trip.

PAYMENT TERMS

All payment balances for tours curated by HEY GIRL GETAWAY should be settled directly with HEY GIRL GETAWAY. Payment of the balance should be complete no later than 30days to the trip start date.  If full payment is not received HEY GIRL GETAWAY may cancel the booking and retain the amount paid as a cancellation penalty fee at HEY GIRL GETAWAYs sole discretion. 

INCOMPLETE/LATE PAYMENTS/ABANDONED BOOKINGS

Failure to make full payment by the agreed date will result in a cancellation and full loss of your investment.  All abandoned payments are processed as cancelled bookings. You will not be eligible for any refunds or trip transfers for incomplete/abandoned bookings. 

HEY GIRL GETAWAY Will not be responsible for any transactional fees/charges incurred from third party payment services.

HEY GIRL GETAWAY reserves the right to make changes to any and all aspects of the trip (which may include without limitation changes to the types and/or timing of activities available during the trip, items and/or services included with the trip, accommodation, the itinerary, and/or the nature of the trip). It is at HEY GIRL GETAWAY’s sole discretion to do so if conditions are hazardous, dangerous, or otherwise adverse or threatening. If an act or omission of a third party prevents any such aspects of the trip or any portion of the trip, HEY GIRL GETAWAY will make an attempt to provide an equal service.

You will not be eligible for any refunds of any amounts based on any such changes by HEY GIRL GETAWAY.

REFUNDS/ TRIP TRANSFERS/ NAME CHANGES

All guests are required to purchase Travel Insurance that covers trip cancellation reimbursements for non-refundable bookings. Booked trips are entirely Non-refundable. HEY GIRL GETAWAY will not issue refunds to any client for any reasons. Guest name changes are permitted in place of trip transfers. Guests will be charged a fee of $100 to change guest names. Changes are accepted no less than 90 days before the trip start date. Name change requested out of this window will not be accepted and will be assessed a 100% full trip cancellation fee.

CANCELLATION /ABANDONED INCOMPLETE BOOKINGS

All payments made to HEY GIRL GETAWAY in the form of deposits, full trip payments, monthly installments are Non-Refundable. All no shows, abandoned bookings, canceled bookings incomplete bookings will be assessed a 100% trip cancellation fee. By booking with us you agree and accept our no refund policy. In the event of any change or cancellation, you acknowledge that you will have no right of refund of the total payment (whether in whole or in part) and no right to claim compensation for any Liabilities incurred and/or sustained by virtue of any change or cancellation.

CANCELLATIONS BY US

HEY GIRL GETAWAY reserves the right to cancel your reservation if your total payment is not received on or before the payment due date and you will not be eligible for any refunds of any amounts. HEY GIRL GETAWAY reserves the right to cancel the trip prior to the Departure date in the event an insufficient number of registrants are confirmed for the trip or for any other commercial reason in HEY GIRL GETAWAYs sole discretion and, in such an event, you will receive a full refund of the amount you remitted to HEY GIRL GETAWAY excluding the deposit. With that said in no event will HEY GIRL GETAWAY issue any refunds for postponed trips or travel credits or issue refunds for incomplete payments. HEY GIRL GETAWAY will not be responsible for any amounts, including preparation costs, airfare, travel documents, Travel insurance or any other Losses or claimed damages. HEY GIRL GETAWAY may cancel or reschedule a trip for any reason.  Cancelled trips by the traveler will result in complete loss of your entire trip investment due to non- refundable pre-paid bookings for accommodations and tours. HEY GIRL GETAWAY may but will have no obligation to reschedule cancelled trips however HEY GIRL GETAWAY may postpone and reschedule trips that are disrupted by unforeseen circumstance. HEY GIRL GETAWAY may also choose to reschedule a trip for any other reasons stated or unstated. HEY GIRL GETAWAY will not be responsible for any additional costs, or any fees incurred by you due to the cancellation or rescheduling of a trip. It is therefore your responsibility to purchase travel insurance that covers trip cancellation costs. The cost of airline tickets or other travel arrangements, not made by HEY GIRL GETAWAY will be the sole responsibility of the traveler. For this reason, HEY GIRL GETAWAY advises that every traveler gets travel insurance which covers trip cancelation when booking a trip with us.

TRAVEL CREDITS 

Guests are required to purchase Travel Protection for non-refundable bookings. We do not accept or issue any travel credits as of August 1st, 2022. If you are unable to attend a trip you will be assist a 100% cancellation fee due to non-refundable vendor agreements. 

CLIENT AGREEMENT 

By booking any trip by ‘HGG’ you agree that you are over the age of eighteen (18) and are healthy, in good physical and mental health, and are at a level appropriate to participate in, and are fully capable of participating in, the trip. You further represent that you do not suffer from any medical conditions or disabilities that may restrict, limit, prevent, or preclude your participation in the trip, including any Physical Activities. You have consulted with your physician and your physician has authorized you to participate in the trip, including any Physical Activities. You will discuss and address any questions or concerns you may have about your physical or mental health with the appropriate health care professional prior to the Departure Date. Documentation from your physician confirming your clearance to participate in the trip can be provided upon request. If, at any time, you have any doubts about your physical condition or fitness to participate in any aspect of the trip, you will cease participation in the same and seek appropriate medical attention. YOU ARE HEREBY ADVISED THAT THE TRIP MAY TAKE PLACE IN REMOTE AREAS WHERE THERE IS LITTLE OR NO ACCESS TO WESTERN MEDICAL SERVICES OR HOSPITAL FACILITIES FOR SERIOUS HEALTH ISSUES (OR YOUR PARTICULAR HEALTH ISSUES). YOU ARE FURTHER ADVISED THAT ANY MEDICAL OR EVACUATION EXPENSES WILL BE YOUR SOLE RESPONSIBILITY. As a result, we strongly encourage you to purchase travel insurance with appropriate coverage for your needs. We reserve the right in our sole discretion to refuse your participation in the trip, Physical Activities, and/or any other activities, due to medical, fitness, or other grounds. HEY GIRL GETAWAY also reserves the right to deny participation in the trip or any related activities at any time to individuals demonstrating behavior that may result in injury to themselves or others.

You understand that serious accidents may occur during Physical Activities and that participants can sustain fatal and/or serious personal injury. As stated above, the trip may take place in a remote location where there is little or no access to traditional medical services or hospital facilities for serious and/or health issues. You may also be visiting places where the political, cultural, and geographical attributes of the location present risks and physical challenges that are greater than those present in your country of residence. It is your own responsibility to familiarize yourself with all possible relevant travel information in connection with your participation in the trip. Understanding and in full consideration of the foregoing, you agree to solely and exclusively assume full and complete responsibility for and the risks inherent in travel and engaging in Physical Activity which may include injury, death, property damage, and/or any other kind of Liability, whether foreseen or unforeseen, which may occur during your participation in the trip. You acknowledge that your decision to participate in the trip is made in full consideration of the foregoing information and that you solely and exclusively assume the risks involved with participating in the trip. IN NO EVENT WILL HEY GIRL GETAWAY BE LIABLE FOR ANY LIABILITIES ARISING FROM OR IN CONNECTION WITH YOUR PARTICIPATION IN THE TRIP.

LIABILITY 

In the event you are injured while participating in the trip, you agree to assume all financial obligations for any and all medical costs you incur. You acknowledge and agree that IN NO EVENT SHALL HEY GIRL GETAWAY AND OUR MARKETING PARTNERS/TRIP HOSTS OR ANY COMPANY PARTY BE LIABLE OR RESPONSIBLE FOR ANY LOSSES OR LIABILITIES ARISING OUT OF YOUR PARTICIPATION IN THE TRIP.

In consideration for participating in the trip, YOU VOLUNTARILY ASSUME FULL RESPONSIBILITY FOR AND HEREBY RELEASE, WAIVE, DISCHARGE, HOLD HARMLESS, AND COVENANT NOT TO SUE HEY GIRL GETAWAY, ITS OFFICERS, MEMBERS, AGENTS, CONTRACTORS, EMPLOYEES, VOLUNTEERS, GUIDES, FOUNDER, MARKETING PARTNERS AND OTHER REPRESENTATIVES (each a “company party” and collectively, the “company parties”) FOR ANY AND ALL CLAIMS, DEMANDS, ACTIONS, CAUSES OF ACTION, AND/OR LOSSES (including but not limited to any exemplary, direct, indirect, incidental, special, consequential, punitive, or other damages, medical expenses, lost wages/income, loss of services, lost profits, property damage, pain, illness, and death) (collectively “liabilities”) WHATSOEVER ARISING OUT OF OR IN ANY WAY RELATED TO YOUR TRAVEL TO AND/OR PARTICIPATION IN THE TRIP AND/OR ANY ACTIVITIES CONDUCTED IN CONNECTION THEREWITH, REGARDLESS OF WHETHER SUCH LIABILITIES ARE CAUSED BY THE NEGLIGENCE OF ANY COMPANY PARTY OR OTHERWISE, AND REGARDLESS OF WHETHER SUCH LIABILITY ARISES IN TORT, CONTRACT, STRICT LIABILITY, OR OTHERWISE, EVEN IF ANY COMPANY PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LIABILITIES, TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW. You have been advised and urged to obtain travel insurance to cover against Liabilities resulting from trip cancellation or interruption, weather, natural disaster, strike, illness, job reasons, accident, sickness, evacuation, pre-existing medical conditions, baggage delay, loss, theft, and other Liabilities associated with travel and your participation in the trip. You acknowledge that whether or not you elect to purchase or not purchase travel insurance, you will not look to any of the HEY GIRL GETAWAY TEAM /PARTNERS for reimbursement for any Liabilities suffered or occurring during your travel and/or participation in the trip.

Gratuities are included for services during certain portions of the trip.  This includes gratuities for wait staff, included meals and hospitality staff at accommodations for nights purchased through HEY GIRL GETAWAY.  Gratuities for your tour director, local hosts, local guides and driver are not included in the trip price (unless otherwise noted in pricing details) and are discretionary.

The following charges are not included in the trip price unless otherwise noted: airfare to and from the start of your trip; airline baggage fees including checked and/or excess baggage fees; passports; visas and vaccinations; tips to your tour director, local host, driver, local guides, rest room attendants; gratuities on ferries, trains; laundry; telephone; minibar; alcohol, beverages, and food outside of the contracted HEY GIRL GETAWAY  meals as presented at accommodations venues or restaurants (these extra items will be billed to you before leaving the accommodation or restaurant); optional excursions; porterage at airports and train stations; travel insurance; and all other items of a personal nature.

AIRFAIR

Travelers must purchase their own return airline tickets to the travel destination. HEY GIRL GETAWAY will not arrange air transportation and shall not be responsible or liable for a traveler’s airfare, airline ticket, or air travel arrangements.  All issues with your air travel shall be resolved with the respective airline on which you are ticketed.  In the event the airline cancels, reschedules, or delays a flight for any reason or you miss your departure flight or connection, no refunds will be provided by HEY GIRL GETAWAY for missed portions of the trip.  You are fully responsible for any additional expenses you may incur prior to joining the trip if you miss your departure flight or connecting flight.  HEY GIRL GETAWAY recommends all travelers purchase travel insurance with provisions to cover unforeseen and unexpected expenses.

HEY GIRL GETAWAY recommends each traveler purchases travel insurance for their HEY GIRL GETAWAY trip.  The insurance should cover the cost of trip cancellations, flight delays and cancellations, loss of employment, and accidents and illness suffered by you that would prevent you from traveling on your booked trip or that may occur during the trip.  You should consider purchasing additional coverage to cover any money you may have spent prior to your scheduled trip departure.  Travelers can submit documentation evidencing their purchase of traveler’s insurance to HEY GIRL GETAWAY upon request. HEY GIRL GETAWAY is not responsible for any losses you incur and/or sustain or mentioned expenses if you do not purchase travel insurance.

All tour directors, local hosts and local guides utilized by HEY GIRL GETAWAY speak English. Travelers should be able to speak, read and understand English.

In the event HEY GIRL GETAWAY believes that a traveler may interfere with other traveler’s enjoyment of the trip, HEY GIRL GETAWAY may, in its sole discretion, refuse to allow the traveler to commence the trip or remove a traveler from the trip.  Travelers who (i) are considered a danger to themselves or others or (ii) have engaged in or are threatening to engage in behavior that may adversely affect the safety, security, comfort, enjoyment, or well-being of other travelers or HEY GIRL GETAWAY representatives (including, but not limited to, behavior that is disruptive, verbally abusive, physically abusive, obnoxious, harassing, discriminatory, or obscene) or (iii) have failed or refused to following HEY GIRL GETAWAY directives, recommendations, instructions, policies, or procedures, may be removed from the trip.  In the event HEY GIRL GETAWAY refuses participation in an activity or removes a traveler, HEY GIRL GETAWAY may leave the traveler at any destination and shall not be liable or responsible for accommodations, transportation, meals, medical care, or any other expenses incurred by the traveler after refusal or removal from the trip. HEY GIRL GETAWAY will not refund any portion of the price paid by any traveler who is refused or removed and HEY GIRL GETAWAY will be entitled to recover from the traveler any costs or expenses incurred by HEY GIRL GETAWAY in removing or refusing the traveler.

HEY GIRL GETAWAY requires travelers to be 18 years of age or older to book a trip and travel alone.  Persons under the age of 18 must have an adult (over the age of 21) accompany them on the trip and share accommodations.

International travel requires a passport.  You must verify all requirements and obtain a passport and all necessary visas for your travel destination, including all health requirements if any.  If you are refused entry into any country for failing to meet the entry and exit requirements, HEY GIRL GETAWAY will not be liable. All travelers must consult with their appropriate consulates to determine if any visas or other documents are needed for entry.  For more information on passport and visa requirements.

ACCOMMODATIONS

HEY GIRL GETAWAY uses various accommodations such as hotels, Airbnb villas and bed-and-breakfasts to house travelers during a trip. Each trip will vary in terms of the accommodations used.  Room and bed preferences are not guaranteed. Check-in times vary worldwide. HEY GIRL GETAWAY cannot control or guarantee check-in times.

If a situation arises during the trip, please advise a HEY GIRL GETAWAY representative of your complaint or claims as soon as possible. All complaint involving HGG services or the services of its third-party suppliers, marketers must be relayed to HEY GIRL GETAWAY within 30 days after completion of the trip.  If not, you will forfeit any compensation or other resolution that may have been due to you.

Certain planned activities during the trip may be unavailable if such activities fall on dates that are designated local or national holidays.  In the event a planned activity is unavailable, if possible, HEY GIRL GETAWAY will offer an alternative activity.  No refund or discount will be given to travelers for events that are cancelled due to local customs.

HEY GIRL GETAWAY endeavors to provide a safe environment and experience for its travelers but cannot protect or guard traveler from certain risk and dangers when traveling abroad. During a trip travelers may be faced with forces of nature; political unrest; acts of lawlessness or terrorism; accidents or illnesses or other situations that may endanger the life of the traveler.  HEY GIRL GETAWAY will not be responsible for any risks and dangers that may arise. Booking a trip with HEY GIRL GETAWAY removes liability from HGG and partners for any harm suffered by you during the trip. You agree to hold HEY GIRL GETAWAY harmless regarding any provision of medical care or the adequacy of any care rendered.  You must ensure that you are informed and aware of the applicable health requirements and recommended precautions relevant to the trip and that you carry all necessary vaccination documents, personal health information or personal medication.  You run the risk of being denied entry into a country if you fail to present the required vaccination documentation.  Prior to booking a trip, you should refer to U.S. Department of State’s website www.travel.state.gov for travel advice and vaccination requirements for the trip destination. 

Photographs appearing on the HEY GIRL GETAWAY and Partners website are used solely as a representation or similar depiction of the possible facilities and attractions. All travelers should not rely on those depictions due to camera angles and routes that may be taken on the trip. Actual facilities and attractions will vary.  On some trips, HEY GIRL GETAWAY may hire a photographer to take pictures of the travelers, activities, and attractions.  By booking a trip with HEY GIRL GETAWAY/ partners, you agree to grant HEY GIRL GETAWAY permission to use photos of you taken during the trip by the HEY GIRL GETAWAY photographer on our website and social media platforms for marketing purposes only.  HEY GIRL GETAWAY may, in its sole discretion, make the pictures available to travelers as part of the trip or as an additional cost.  In the event you upload your photos to the HEY GIRL GETAWAY/ Partners website, any upload grants a perpetual license to HEY GIRL GETAWAY to use your photos for marketing purposes.

Optional excursions, outside of the planned HEY GIRL GETAWAY trip activities may be available for booking through local operators or other third parties. These parties are entirely independent of HEY GIRL GETAWAY and do not form any part of the HEY GIRL GETAWAY trip.  Any optional excursion you book will not be governed by these Terms and Conditions.  In booking with a third party/local operator, you will be entering into a contract with said organizer or operator and will be subject to their terms and conditions, which may include limitations of liability or exclusions. HEY GIRL GETAWAY shall not be liable for any optional excursions or for any acts or omissions of the third-party/local operator, its employees or agents or any other person connected therewith, even where HEY GIRL GETAWAY advertises, suggests, or assists with booking an optional excursion with the third-party or local operator.  Any advice or assistance on or with any optional excursions provided by any local representative does not mean or imply that the option is sold, supervised, or controlled by HEY GIRL GETAWAY, or that any such advice or assistance is given on behalf of HEY GIRL GETAWAY HEY GIRL GETAWAY advises travelers to check with the operator of any optional excursion for the applicable terms and conditions before booking.

Wi-Fi connectivity may or may not be available during the trip. If available, it may be delayed, slowed, or otherwise interrupted. HEY GIRL GETAWAY has no obligation to provide travelers with Wi-Fi connectivity during travel in remote areas.

By using HEY GIRL GETAWAY website and booking a trip with HEY GIRL GETAWAY/Partners, you consent to HEY GIRL GETAWAY use of your personal information.  You acknowledge and agree that by purchasing a trip with HEY GIRL GETAWAY, you consent to HEY GIRL GETAWAY transmitting your personal information to our third-party suppliers, as necessary.  You acknowledge that you have reviewed and agreed with the HEY GIRL GETAWAY privacy policy.

HEY GIRL GETAWAY is an independent limited liability company acting as an intermediary to provide a trip comprised of services offered by third-party suppliers. Third-party suppliers providing trip services are not agents, employees, servants, or joint venturers of HEY GIRL GETAWAY.  HEY GIRL GETAWAY has independent contracts with each of the suppliers for the services.  All trip services provided by third parties are subject to the terms and conditions specified in the third-party supplier documents and to the laws of the countries in which the services are supplied.  The third-party supplier terms and conditions are available to you upon request.  You agree that neither HEY GIRL GETAWAY nor its representative shall be liable for any damage, loss (including personal injury, death, and property loss), or expense occasioned by any act or omission of any supplier providing services.  After departure, if the services included in the trip cannot be supplied or there are changes in an itinerary for reasons beyond the control of HEY GIRL GETAWAY, depending on the circumstance, HEY GIRL GETAWAY will take reasonable action to arrange for the provision of comparable services.  Any resulting additional expense will be the responsibility of travelers.

To the extent permitted by law, neither HEY GIRL GETAWAY nor any of its related companies, directors, employees or agents accept any liability in contract, tort or otherwise for any claim, injury, damage, loss, delay, additional expense or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of another traveler or third party providers over whom HEY GIRL GETAWAY has no direct control, by force major or by any other event which is beyond HEY GIRL GETAWAY control.  Any limitation of responsibility stated for HEY GIRL GETAWAY in these Terms and Conditions applies and extends to its related companies, directors, officers and agents. This limitation of liability provision does not make HEY GIRL GETAWAY responsible for any costs and fees that are specifically stated as being your responsibility.  Under circumstances where our liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the remedies required of HEY GIRL GETAWAY under applicable law.

LAW & JURISDICTION

Unless otherwise precluded by law, disputes or claims must be filed within three months following completion of the trip.  This agreement shall be governed by South Africa, and any dispute, mediation or arbitration pertaining to this agreement must take place and may be brought only in courts in South Africa.  Mediation shall be the first form of resolution for any dispute between you and HEY GIRL GETAWAY.  The mediator used shall be one selected by HEY GIRL GETAWAY. If the dispute cannot be resolved through mediation, the parties must proceed to binding arbitration in the State of Texas to resolve the dispute.  Arbitration proceeding shall be administered by and pursuant to the rules of the American Arbitration Association.  The prevailing party shall be entitled to receive from the other party, reasonable attorneys’ fees and reasonable cost and expenses.  Arbitration against HEY GIRL GETAWAY must be arbitrated on an individual basis.  Disputes shall not be arbitrated on a class action basis or on behalf of the general public.  You hereby waive any right to punitive damages.

The Terms and Conditions may only be amended, modified or waived by an authorized representative of HEY GIRL GETAWAY. Any such modification, amendment or waiver must be in writing.

The Terms and Conditions are subject to change.  HEY GIRL GETAWAY advises you to check the HEY GIRL GETAWAY /PARTNERS website for the latest version of the 'Terms and Conditions' prior to booking your trip.

© November 2022